Experience unforgettable moments at the Van der Valk Hotel Moers.
Experience unforgettable moments at the Van der Valk Hotel Moers.
Upon arrival at the hotel, they did not find our reservation (via booking.com). Then they found something, but only 1 room out of 2. Fortunately, we always have our reservations with us on paper as well. We got our rooms : they were really okay, nicely finished and clean.
Free parking. The hotel is also known for its party rooms and party facilities. The lobby and bar were really clean and well maintained (as well as the toilets). However, the bartender was really very slow, poured things he was not sure about and was gone very often (later we found out why, staff shortage in the restaurant).
We visited the restaurant 2 times (we were there for 2 nights). The restaurant itself is very large, really clean and nicely decorated, cozy. We had a cozy table by the window in a kind of veranda with lots of light. The service was pretty good, friendly. The food from everyone was a total disaster! Sour fish, raw hamburger meat, side dishes forgotten, sauces totally unappetizing, etc. Such a disaster that I had to call in the manager. This one tried to get himself out but he didn’t know who he had in front of him (unfortunately for him). After a few well found tricks by the manager, but unfortunately not working at and after a big debate he did apologize and told me there was no chef that night (the chef was on leave).
The second evening it was ok. Not top, but much better than the night before. Van der Valk hotels are often chosen hotels for us. It was the first time we were so disappointed in the restaurant business of a Vander Valk and in a manager.
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